Free service for separating parents in Crewe marks one year anniversary

FM Logo bannerA free service to help separating parents in Crewe is marking its one year anniversary.

  • Family Matters has helped over 100 families in Crewe so far.
  • Three quarters of parents able to take action after seeing a Family Matters Guide.
  • One parent who has used the service: “You gave me hope.”

The Family Matters scheme, based at local firm Hall Smith Whittingham on Nantwich Road, has so far helped over 100 families who are going through a separation. The service is run by the national family law body Resolution, and works with separated or separating parents to help them to access the information and support they need, enabling them to focus on the needs of their children.

Family Matters Guides are experienced lawyers and mediators who facilitate joint meetings between parents. They refer them to additional sources of help, such as debt advice services and women’s aid organisations, where needed, and identify if they’re eligible for legal aid.

Family Matters Guide Lucy Roberts, explained:
“Splitting up or getting divorced can be a very difficult and stressful time for families, and it’s easy to feel confused about what to do next.
At Family Matters, we use our legal knowledge and mediation skills to help parents work through any problems they are facing and to find solutions.
We’ve had some really positive feedback about how the service has helped parents over the last twelve months. 98% of those who have used the service said they’d found the information and support beneficial, and 76% said they felt better able to take action after seeing a Family Matters Guide.”

The project is funded by the Department of Work and Pensions as part of its ‘Help and Support for Separating Families’ programme.
The service is free to parents where one of them receives state benefits, or earns less than the Living Wage (currently £7.65 an hour).

Parents who’ve used the service have said:

  • “I feel much less confused and more in control.”
  • “I now feel that there is some light at the end of the tunnel.”
  • “I felt empowered and treated with respect.”
  • “I feel so much more relieved and reassured since speaking to my Family Matters Guide.”
  • “You gave me hope.”

Lucy Roberts continues:
“We are halfway through a two year project and we’re looking forward to helping many more parents in the second year. We’re hopeful that Family Matters will continue beyond this pilot phase.”

For more information contact Family Matters on 01270 259730
or email  

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